Patient experience: 108
points
PE1 Length of consultations 33 points
The length
of routine booked appointments with the doctors in the practice is not less
than ten minutes.
For
practices with only an open surgery system, the average face to face time spent
by the GP with the patient is at least eight minutes.
Practices
that routinely operate a mixed economy of booked and open surgeries should
report on both criteria.
PE 2 Patient surveys (1) 25
points 40
The practice
will have undertaken an approved patient survey each year.
PE 5 Patient surveys (2) 20
points 15
The
practice will have undertaken a patient survey each year and, having reflected
on the results, will produce an action plan that:
1. summarises the findings of the
survey
2. summarises the findings of the
previous year’s survey
3. reports on the activities undertaken in the past year to
address patient experience issues.
(Previously,
“will have reflected on the results and have proposed changes if
appropriate”)
PE 6 Patient surveys (3) 30
points 15
The
practice will have undertaken a patient survey each year and, having reflected
on the results, will produce an action plan that:
1. sets priorities for the next two years
2.
describes how the practice will report the findings to patients (for example,
posters
in the practice, a meeting with a patient practice group or a PCO
approved patient representative)
3. describes the plans for achieving the priorities, including indicating the lead person in the practice
4. considers the case for collecting additional information on patient experience, for example through surveys of patients with specific illnesses, or consultation with a patient group.
(Previously “will have discussed the results as
a team and with either a patient group or Non-Executive Director of the PCO. Appropriate changes will
have been proposed with some evidence that the changes have been
enacted”)